Pontual
Terms of use and privacy
Version of 6 November 2026 (revision 2). Written to be read: what Pontual does, what stays yours and what we promise.
1. The service
Pontual is a service by Softle Sistemas ("Softle") that records your recurring and one-off charges (or reads those in your Asaas account) and sends reminders to your customers on WhatsApp and email, following the schedule you configure. PIX for charges created in Pontual uses your own key: payment goes straight to your account and Pontual does not intermediate, receive or hold funds. For Asaas charges, Pontual does not create, change or cancel them.
2. Account and access
You are responsible for the password, the data you register and whoever uses your company account. Tell us if you suspect unauthorised access. We may close accounts used for spam, fraud or messaging people who are not your customers.
3. Asaas key
The API key you provide is stored encrypted on our servers and used only to read charges and customers and to register the automatic notification (webhook) in your account. You can revoke it at any time in Asaas and disconnect from the dashboard.
4. WhatsApp
Reminders are sent from a number of yours, paired by you. We use an unofficial WhatsApp integration; Meta may restrict numbers it deems out of line with its policies. We reduce that risk with business hours, spacing between messages, an hourly cap and honouring opt-outs ("STOP"), but we cannot guarantee the number will not be restricted. Use a dedicated number and polite texts.
5. Your customers' data
Your customers' names, phone numbers, emails and charge data are processed by Softle as a processor, on your behalf, only to send reminders and show the dashboard. You are the controller of that data and responsible for the legal basis for contact. We do not sell or share it; it is stored in Brazil and deleted when you close the account, except records required by law.
6. Trial, plans and payment
The free trial lasts 14 days, no card. Afterwards the service continues on a monthly subscription in the chosen plan, billed through Softle's Asaas account, with an invoice payable by boleto, PIX or card. An overdue invoice suspends sending after 5 days. You can cancel from the dashboard at any time; there is no lock-in and no refund for a period already started.
7. Availability and limits
We work to keep the service up, but it depends on third parties (Asaas, WhatsApp, cloud providers) and may be unavailable. Pontual is a support tool: the decision to collect and the content of the texts are yours. Softle is not liable for lost profits or indirect damages; total liability is limited to the amount paid in the last three months.
8. Changes and contact
We may update these terms; we will notify you through the dashboard or by email with reasonable notice. Questions, data deletion requests or data-protection rights: contato@softle.com.br.